At this time, we will be conducting contactless deliveries, meaning that we’ll deliver your item(s) up to the threshold of your home. This may be your front door or your apartment or condominium building lobby. Our team will not be entering your home.
Our delivery assistants will call you upon arrival, letting you know where they are and your items are ready to be picked up from. If you’re home and come to retrieve your items immediately, we ask that you maintain a distance of at least 2 metres (or 6 feet). If we are delivering to an apartment or condominium lobby, please coordinate with your concierge or building management team to allow ample space for your items to be delivered to the lobby. Please check with your building to ensure that they are able to receive this delivery.
Any unsuccessful deliveries will be charged the $99 delivery fee, requiring a rescheduled delivery time and date and subsequent delivery fee.
To uphold the highest of precautions, no signatures will be required at this time. Instead, we’ll take pictures of the items on your threshold, and require a text confirmation that you’ve received them.