Abacus has modified our in-home delivery guidelines and added contactless delivery to help protect against COVID-19. Learn more.

F.A.Q

Abacus is committed to helping people easily and effortlessly live in the home they love, with the furniture they want. At this time, we will be conducting contactless deliveries to ensure the health and safety of our employees, delivery assistants, clients, and community.
At this time, we will be conducting contactless deliveries, meaning that we’ll deliver your item(s) up to the threshold of your home. This may be your front door or your apartment or condominium building lobby. Our team will not be entering your home.
Our delivery assistants will call you upon arrival, letting you know where they are and your items are ready to be picked up from. If you’re home and come to retrieve your items immediately, we ask that you maintain a distance of at least 2 metres (or 6 feet). If we are delivering to an apartment or condominium lobby, please coordinate with your concierge or building management team to allow ample space for your items to be delivered to the lobby. Please check with your building to ensure that they are able to receive this delivery.
Any unsuccessful deliveries will be charged the $99 delivery fee, requiring a rescheduled delivery time and date and subsequent delivery fee.
To uphold the highest of precautions, no signatures will be required at this time. Instead, we’ll take pictures of the items on your threshold, and require a text confirmation that you’ve received them.
The majority of Abacus items will be delivered fully assembled, though some may need legs screwed on or other attachments. We’ll ensure that every item is delivered with all of the necessary hardware and instructions to ensure the assembly process is as easy as possible. If you have questions about larger items for delivery, please contact us at support@abacustudio.com.

Like any Abacus delivery, it is important to prep your home and retain all the necessary information needed. If you live in an apartment or condominium building, this may include contacting your building management team to reserve the loading dock or elevator, while also ensuring that your lobby is accessible and allows for large deliveries. If you need help or have any logistical issues, please contact us at support@abacustudio.com.

Yes, we still require this. Depending on your home, it may be in your best interest to start collecting your items as soon as they are delivered, while maintaining a safe distance of at least 2 metres (or 6 feet). Once our delivery assistants complete the delivery and text you with the update, you assume responsibility for your own items.

Yes of course! We will maintain the same contactless procedures when completing these services. Please get in touch with your account manager if you have any questions or if the pick-up requires an in-home collection or visit.
We continue to uphold the values as outlined by Public Health Canada, and remain diligent in protecting our employees, delivery assistants, clients and the communities we operate in. In addition to the contactless delivery protocols outlined above, we have employed the additional following precautions:
  • Cleanliness and sanitation for all items, including any items that are returned or swapped.
  • Extra care for the refurbishment and cleaning process, requiring all surfaces to be meticulously disinfected with wipes or steam cleaning at high temperatures.
  • Equipping our delivery trucks with hand sanitizer, masks and gloves that will be changed between deliveries.
  • Instructing our team members to stay home if they are experiencing flu-like symptoms or have been exposed to anyone with symptoms. We ask that if you are experiencing any flu-like symptoms, please let us know as soon as possible so that we can hold onto your furniture and reschedule your delivery to an appropriate time.

Join Abacus and choose from a wide selection of finely crafted, contemporary furniture pieces for your home. Your pieces will be delivered and assembled at a convenient time for you. Swap or return any items that you feel aren’t working for you, or convert all monthly payments into a buyout plan to own the ones you love.

We want to grow and evolve with you. Flexibility is an integral concept for Abacus, and we want you to be able to live with quality pieces that you love, without the commitment.

We believe in supporting local and building a sustainable community. Abacus partners with Canadian furniture companies that are known to provide stylish, yet practical furnishing solutions for its customers. If there is a product or brand you would like to see us carry, feel free to shoot us a message at hello@abacustudio.com.

While most of our items are brand new, some have been gently used and are given a second life. All items are deep-cleaned and go through rigorous quality checks before arriving at your doorstep. Abacus only features items that are designed to last, and we stand by their quality of craftsmanship, so no matter what, you can guarantee it’ll be in mint condition.  

Is your couch actually just a luxurious dog bed? No problem – our Care and Condition team is able to remove fur, animal hair, and drool marks without issue, as well as cover up small scratches so that they look almost new. However, excessive bite marks and severe upholstery damage may incur a repair or replacement fee, which will be evaluated on a case by case basis.  

Need help choosing pet friendly options? We suggest choosing furniture in durable materials such as a leather sofa or a jute carpet, where it’s easy to clean and maintain, and scratches will be less noticeable. Also, adding decor such as pillows with removable covers or throws can easily be draped over sofas and, if spilled or chewed on, are much easier to throw in the washing machine. 

Get cozy with your Abacus items – treat them just as if they were your own. Eat, sleep, play, and let your pets use the furniture. Reasonable wear is expected, and we appreciate you respecting the pieces just as if you owned them.  

This is always done on a case by case basis. We expect a normal level of wear and tear when items are returned to us, but deformities, deep stains, chipped wood, ripped upholstery and other noticeable damage may cause need for repair and refurbishment. All associated repair fees are evaluated on the individual case and are equivalent to the retail price less what you’ve already paid in monthly instalments. 

Absolutely not. Abacus was founded to reduce consumption, waste and our overall impact on the environment. Sustainability and the concept of Cradle-to-Cradle is very close to our hearts. Any furniture items we receive that does not meet our high standards of “like-new” following our inspection, cleaning, and refurbishing process is donated to a growing list of charitable organizations. If and when there is an item that cannot be safely re-used, we work with artists, fabricators and other re-use facilities to repurpose or recycle the components and materials. 

The only constant thing in life is change. 

Whether it’s a new style you want or a desire to scale up or down, we want to grow with you and your space. It’s easy to change out pieces through your subscription account online.  

Simply select the ones you want to return, and if applicable, the new models you want to replace it with, and submit the request. Our team will work with you to coordinate a convenient day and time that works to simultaneously drop off your new item and pick up your exchange.  

We suggest swapping/returning at the end of your current rental term to avoid an early termination fee. The early termination fee will be $99 plus the amount of total monthly fees based on the actual term. For example, if a $12/month chair on a 6-month term terminated on the 4th month, the fees paid should be recalculated based on the 4-month term pricing at $15/month. So the total early termination fee will be $15 x 4 – $12 x 4 + $99 = $111 plus applicable taxes.

No need to call your local garbage disposal company or post your furniture online for sale when you’re ready to part with the furniture pieces. Schedule a return with Abacus and we will take care of the rest.

We suggest returning at the end of your current rental term, to avoid an early termination fee. The early termination fee will be $99 plus the amount of total monthly fees based on the actual term. For example, if a $12/month chair on a 6-month term terminated on the 4th month, the fees paid should be recalculated based on the 4-month term pricing at $15/month. So the total early termination fee will be $15 x 4 – $12 x 4 + $99 = $111 plus applicable taxes.

At Abacus, it’s important to us that you love your furniture. We want you to have the opportunity to try out your pieces in real life before committing long term. Did you find a piece that you can’t live without? Wonderful! Nothing makes us happier, and we want to support this initiative by subsidizing the price from what you’ve already paid.   Your monthly furniture payments can go toward buyout and you’ll never pay more than the original retail price on any item. Exceptions apply:
  • If items are swapped, previous payments do not carry over to the swapped items
  • If items are renewed, previous payments do not carry over to to the renewed contract
  • If items are returned, previous payments do not carry over to the repeat rental in the future

Currently, we do not feature a plan that is shorter than 3 months. You can choose to have your items picked up before the end of your 3-month minimum commitment, but you will be charged a cancellation fee equivalent to the full 3 months of your plan. 

No, the payments on one item won’t roll over onto another item. 

We are currently servicing major cities in Metro Vancouver. If you want to confirm whether or not your area is covered, please contact hello@abacustudio.com. 

Delivery is free for monthly subscriptions equal to or over $119 (before tax)If the total monthly rental is below this amount, a $99 delivery charges will be added to your first paymentWhen you are ready for us to pick-up your furniture, the pick-up charge will also be $99. This amount will be waived if you continue your Abacus service with a new monthly subscription equal to or over $119 (before tax). 

We aim to make the delivery and assembly process as simple, convenient, and efficient as possible. During check out, simply choose your preferred delivery date and time. We’ll reach out to you a few days before that date to confirm all the details.  

In addition to delivery, our team will assemble and place all of the items in the room(s) of your choice. We anticipate completion within one hour, but this could always flex up or down based on the size of your order. 

To ensure safety and efficiency, please have a clear path in your home from the door to the room you want your furniture in. In that room, ensure that there is enough space for the team to assemble and place your furniture, as we won’t leave furniture items unassembled. If there is an elevator or loading dock to your building that needs to be reserved for deliveries, please ensure that you’ve coordinated theses efforts with your Property Manager in advance. 

Yes, you will need to be home to accept the delivery and ensure you’re happy with the items you’ve selected. We will require a signature on documents that confirm what items were delivered. 

Our team members will contact you after you have confirmed your online order. A lease agreement outlining your subscription details will be provided to you prior to delivery. This lease agreement must be signed before the delivery is complete.

You know someone who might be interested in Abacus? We hear ya! Share the referral code located in your profile with your friends and give them $30 off their first bill. When they subscribe to an Abacus subscription, you will recieve $30 too!

We currently accept online payments in the form of Visa, American Express, and Mastercard. Our payment system is powered by Stripe, an industry leading online payment platform that is both quick and secure.