Like any Abacus delivery, it is important to prep your home and retain all the necessary information needed. If you live in an apartment or condominium building, this may include contacting your building management team to reserve the loading dock or elevator, while also ensuring that your lobby is accessible and allows for large deliveries. If you need help or have any logistical issues, please contact us at firstname.lastname@example.org.
Yes, we still require this. Depending on your home, it may be in your best interest to start collecting your items as soon as they are delivered, while maintaining a safe distance of at least 2 metres (or 6 feet). Once our delivery assistants complete the delivery and text you with the update, you assume responsibility for your own items.
Join Abacus and choose from a wide selection of finely crafted, contemporary furniture pieces for your home. Your pieces will be delivered and assembled at a convenient time for you. Swap or return any items that you feel aren’t working for you, or convert all monthly payments into a buyout plan to own the ones you love.
We want to grow and evolve with you. Flexibility is an integral concept for Abacus, and we want you to be able to live with quality pieces that you love, without the commitment.
We believe in supporting local and building a sustainable community. Abacus partners with Canadian furniture companies that are known to provide stylish, yet practical furnishing solutions for its customers. If there is a product or brand you would like to see us carry, feel free to shoot us a message at email@example.com.
While most of our items are brand new, some have been gently used and are given a second life. All items are deep-cleaned and go through rigorous quality checks before arriving at your doorstep. Abacus only features items that are designed to last, and we stand by their quality of craftsmanship, so no matter what, you can guarantee it’ll be in mint condition.
Is your couch actually just a luxurious dog bed? No problem – our Care and Condition team is able to remove fur, animal hair, and drool marks without issue, as well as cover up small scratches so that they look almost new. However, excessive bite marks and severe upholstery damage may incur a repair or replacement fee, which will be evaluated on a case by case basis.
Need help choosing pet friendly options? We suggest choosing furniture in durable materials such as a leather sofa or a jute carpet, where it’s easy to clean and maintain, and scratches will be less noticeable. Also, adding decor such as pillows with removable covers or throws can easily be draped over sofas and, if spilled or chewed on, are much easier to throw in the washing machine.
Get cozy with your Abacus items – treat them just as if they were your own. Eat, sleep, play, and let your pets use the furniture. Reasonable wear is expected, and we appreciate you respecting the pieces just as if you owned them.
This is always done on a case by case basis. We expect a normal level of wear and tear when items are returned to us, but deformities, deep stains, chipped wood, ripped upholstery and other noticeable damage may cause need for repair and refurbishment. All associated repair fees are evaluated on the individual case and are equivalent to the retail price less what you’ve already paid in monthly instalments.
Absolutely not. Abacus was founded to reduce consumption, waste and our overall impact on the environment. Sustainability and the concept of Cradle-to-Cradle is very close to our hearts. Any furniture items we receive that does not meet our high standards of “like-new” following our inspection, cleaning, and refurbishing process is donated to a growing list of charitable organizations. If and when there is an item that cannot be safely re-used, we work with artists, fabricators and other re-use facilities to repurpose or recycle the components and materials.
The only constant thing in life is change.
Whether it’s a new style you want or a desire to scale up or down, we want to grow with you and your space. It’s easy to change out pieces through your subscription account online.
Simply select the ones you want to return, and if applicable, the new models you want to replace it with, and submit the request. Our team will work with you to coordinate a convenient day and time that works to simultaneously drop off your new item and pick up your exchange.
We suggest swapping/returning at the end of your current rental term to avoid an early termination fee. The early termination fee will be $99 plus the amount of total monthly fees based on the actual term. For example, if a $12/month chair on a 6-month term terminated on the 4th month, the fees paid should be recalculated based on the 4-month term pricing at $15/month. So the total early termination fee will be $15 x 4 – $12 x 4 + $99 = $111 plus applicable taxes.
No need to call your local garbage disposal company or post your furniture online for sale when you’re ready to part with the furniture pieces. Schedule a return with Abacus and we will take care of the rest.
We suggest returning at the end of your current rental term, to avoid an early termination fee. The early termination fee will be $99 plus the amount of total monthly fees based on the actual term. For example, if a $12/month chair on a 6-month term terminated on the 4th month, the fees paid should be recalculated based on the 4-month term pricing at $15/month. So the total early termination fee will be $15 x 4 – $12 x 4 + $99 = $111 plus applicable taxes.
Currently, we do not feature a plan that is shorter than 3 months. You can choose to have your items picked up before the end of your 3-month minimum commitment, but you will be charged a cancellation fee equivalent to the full 3 months of your plan.
No, the payments on one item won’t roll over onto another item.
We are currently servicing major cities in Metro Vancouver. If you want to confirm whether or not your area is covered, please contact firstname.lastname@example.org.
Delivery is free for monthly subscriptions equal to or over $119 (before tax). If the total monthly rental is below this amount, a $99 delivery charges will be added to your first payment. When you are ready for us to pick-up your furniture, the pick-up charge will also be $99. This amount will be waived if you continue your Abacus service with a new monthly subscription equal to or over $119 (before tax).
We aim to make the delivery and assembly process as simple, convenient, and efficient as possible. During check out, simply choose your preferred delivery date and time. We’ll reach out to you a few days before that date to confirm all the details.
In addition to delivery, our team will assemble and place all of the items in the room(s) of your choice. We anticipate completion within one hour, but this could always flex up or down based on the size of your order.
To ensure safety and efficiency, please have a clear path in your home from the door to the room you want your furniture in. In that room, ensure that there is enough space for the team to assemble and place your furniture, as we won’t leave furniture items unassembled. If there is an elevator or loading dock to your building that needs to be reserved for deliveries, please ensure that you’ve coordinated theses efforts with your Property Manager in advance.
Yes, you will need to be home to accept the delivery and ensure you’re happy with the items you’ve selected. We will require a signature on documents that confirm what items were delivered.
Our team members will contact you after you have confirmed your online order. A lease agreement outlining your subscription details will be provided to you prior to delivery. This lease agreement must be signed before the delivery is complete.
You know someone who might be interested in Abacus? We hear ya! Share the referral code located in your profile with your friends and give them $30 off their first bill. When they subscribe to an Abacus subscription, you will recieve $30 too!
We currently accept online payments in the form of Visa, American Express, and Mastercard. Our payment system is powered by Stripe, an industry leading online payment platform that is both quick and secure.